Account information
Name, email address, mobile number when supplied, authentication identifier, short public user/agent code, account role, status and subscription information.
Your address data stays under your control
This policy explains what PrintAddress processes when you create labels, save addresses, share them, register as an agent, or use tracking features.
Effective and last updated: 21 September 20261. Who this policy applies to
This policy applies to visitors, registered users, courier agents, print agents and administrators using PrintAddress at printaddress.in. “PrintAddress”, “we”, “us” and “our” refer to the PrintAddress service. For privacy questions, contact care@printaddress.in.
2. Information we collect
Address and label information
Names, mobile numbers when included, postal addresses, PIN, locality, district, state, address groups, sender/receiver choices, validation results and label-generation history.
Sharing and tracking
Selected addresses, transfer and transaction IDs, recipient user or agent ID, one-time transfer status, courier provider, AWB/tracking number, delivery evidence and related timestamps.
Agent information
Agent name, mobile, email, branch, services and role; optional GSTIN and postal address; bank account/IFSC or UPI information used for rewards; and optional shop or owner verification photographs.
Images you choose to scan
Images submitted for handwritten-address or AWB recognition are processed to return detected text. Camera access begins only after you choose a scanning feature and grant browser permission.
Technical and audit information
Security and operational records such as timestamps, request IDs, consent version, hashed IP address and hashed user-agent information, campaign visits, device/browser information, errors and usage counters.
3. Why we use information
- Authenticate accounts and keep user and agent roles separate.
- Create, preview, print, download and share address labels.
- Synchronize a signed-in user’s private address book across devices.
- Recognize scanned addresses or AWBs and suggest postal information.
- Validate PIN/locality information, assist address entry and improve address consistency.
- Deliver user-to-user or user-to-agent transfers requested by the sender.
- Record subscriptions, usage limits, agent eligibility, rewards and payouts.
- Associate an AWB with a transaction and, with the applicable consent, use delivery results to assess address deliverability.
- Prevent abuse, investigate errors, maintain security and comply with law.
4. Consent at the point of use
PrintAddress keeps versioned, auditable consent records. The current notice is shown separately when required for:
- saving an address in the synchronized address book;
- sharing selected address-book entries with another PrintAddress user;
- sharing selected labels with a courier or print agent;
- sharing one selected address with an approved third-party website; and
- manually saving an AWB/tracking number.
A consent record can include the notice version, action, time, request ID and cryptographic hashes of network/browser details. These records help demonstrate which notice was accepted; they are not used to reconstruct the original IP address or browser string.
5. When information is shared
- Another PrintAddress user: only addresses you select are sent to the user you choose. The recipient may accept or reject them.
- Courier or print agent: the chosen agent receives the selected printable address information and your PrintAddress user code. A courier agent may add an AWB; a print-only agent does not use an AWB in that workflow.
- Email or WhatsApp: when you choose these options, the selected content is passed to the email, messaging or operating-system sharing service you select, subject to that provider’s policy.
- Service providers: processors may handle information only as needed to operate the service, including Supabase for authentication/database/storage, Google for sign-in and enabled OCR/AI processing, Ola Maps for address suggestions/validation, India Post’s PIN service for postal lookup, and a tracking site or courier source you choose for shipment tracking.
- Legal and safety: information may be disclosed when reasonably necessary to comply with law, enforce rights, or protect users and the service.
We do not sell personal information. Courier workflows do not request or store product names, order contents, purchase price or payment details.
6. Google sign-in and Google user data
If you choose “Sign in with Google”, Google supplies the authentication information needed to create or access your PrintAddress account, such as your Google account identifier, name and email address. We use it only for authentication, account creation, account display and security. We do not request access to Gmail, Google Drive, Google Contacts, or your Google password.
PrintAddress’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
7. Storage, security and retention
Registered account information and synchronized application data are stored using Supabase services. We use authenticated sessions, role/ownership checks, row-level access controls where applicable, non-public verification storage, transport encryption and restricted server credentials. No internet service can guarantee absolute security.
We retain account and feature data while the account or operational need exists. Transfers may be retained for transaction, verification, reward, fraud-prevention and audit purposes. Consent evidence and records required for legal or security obligations may remain after other data is deleted. Backup copies may take additional time to expire.
Guest labels are intended for one-time use and are not added to a synchronized address book. Limited operational or aggregate records may still be created when a guest uses server-backed features.
8. Your choices and rights
- Review, edit or delete saved addresses and groups.
- Choose whether the sender address appears on a label.
- Cancel before sharing and confirm the selected recipient or agent.
- Decline an optional consent; the related feature will not proceed.
- Delete a user or agent role from My Profile. If no other role remains, the associated login identity is also deleted.
- Ask for access, correction, deletion, consent assistance or other applicable privacy rights by emailing care@printaddress.in.
Deleting a role is permanent and may not erase information we must retain for fraud prevention, security, dispute resolution, legal compliance, or de-identified aggregate statistics.
9. Children
PrintAddress is not designed for children to create accounts independently. Do not submit a child’s personal information unless you have lawful authority and the information is necessary for the requested address-label service.
10. Changes to this policy
We may publish a revised policy as the service changes. The effective date above will be updated. When a change affects a consent-based feature, we may publish a new version of that specific notice and request consent again.
11. Contact
Privacy questions or requests: care@printaddress.in